At Isaac Maggie, we strive to provide our customers with a smooth and satisfactory shopping experience. This Shipping and Return Policy outlines the terms and conditions regarding the shipping of products and the procedures for returning items purchased on our website, isaacmaggie.com. By placing an order with us, you agree to the terms of this policy. If you have any questions or need further assistance, please feel free to contact us at [email protected].
1. Shipping Policy
1.1. Shipping Destinations
Isaac Maggie currently ships to a wide range of locations, including both domestic and international destinations. When placing an order, you will be able to select your country and enter your shipping address to confirm that we can deliver to your location. Please note that shipping fees and delivery times may vary depending on the destination.
1.2. Shipping Methods
We offer several shipping methods to suit your needs, including standard and expedited shipping options. Shipping carriers are selected based on the destination and the delivery service requested. Available shipping methods and their respective costs will be displayed at checkout before you finalize your order. If you have any specific shipping requirements, such as express delivery, please contact our customer service team for assistance.
1.3. Shipping Costs
Shipping costs are calculated based on the weight of the order, the shipping destination, and the selected shipping method. All shipping fees are non-refundable once the order has been shipped. Occasionally, we may offer free shipping promotions on select products or for orders over a certain amount, which will be clearly indicated on the website or during checkout.
1.4. Order Processing Time
We aim to process and ship all orders as quickly as possible. Once an order is placed, it typically takes 1-3 business days to process before it is handed over to the shipping carrier. During peak seasons, holidays, or sale events, order processing times may be slightly longer. You will receive a shipping confirmation email with tracking information as soon as your order is shipped.
1.5. Estimated Delivery Times
Delivery times vary depending on the shipping method selected and the destination of the package. Estimated delivery times will be provided at checkout. Please note that these are estimates, and actual delivery times may be affected by factors beyond our control, such as customs delays or adverse weather conditions. While we make every effort to ensure timely delivery, Isaac Maggie cannot be held responsible for delays caused by third-party carriers.
1.6. Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this number to track the status of your shipment on the carrier’s website. If you have any questions or concerns about the status of your order, feel free to contact us at [email protected].
2. Return Policy
We understand that purchasing items online may not always result in a perfect match, and we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you can initiate a return in accordance with the guidelines below.
2.1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The item must be in its original packaging, including any labels, tags, or accessories that came with the product.
- Returns must be initiated within 30 days of the delivery date. Items returned after this period will not be accepted.
Please note that certain items, such as custom or personalized products, are non-returnable unless they arrive damaged or defective. In the case of receiving an incorrect, damaged, or defective product, please contact us immediately at [email protected], and we will work with you to resolve the issue.
2.2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 30 days of receiving your order to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with detailed instructions on how to proceed with the return, including the return address and any necessary documentation.
- Pack the item securely in its original packaging and send it back to us using a trackable shipping method. We recommend keeping the tracking information for your records.
Please note that the customer is responsible for covering the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
2.3. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be issued to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
2.4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process as outlined above and specify in your return request that you would like an exchange. Once we receive your returned item, we will ship the new item to you. If the requested exchange item is out of stock or unavailable, we will process a refund for the original purchase price.
2.5. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
- Custom or personalized items
- Clearance or final sale items
- Gift cards
Please carefully review the product details and specifications before making a purchase. If you have any questions about a product, feel free to reach out to our customer service team before placing your order.
3. International Orders
For international orders, please note that additional customs duties, taxes, or fees may apply depending on your country’s import regulations. These fees are not included in the shipping cost and are the responsibility of the customer. Additionally, international returns must follow the same guidelines as domestic returns, and the customer is responsible for any return shipping fees.
4. Contact Us
If you have any questions about our Shipping and Return Policy, or if you need assistance with an order, please contact us:
- Email: [email protected]
- Customer Service Hours: Monday to Friday, 9 AM – 5 PM (EST)
Thank you for choosing Isaac Maggie for your bedding needs! We are committed to providing quality products and outstanding service.